Shipping

Updated 24.11.2023

We are currently only shipping to the United States.

Orders are shipped from The United States and usually within 4 business days from purchase date.

During busy sale periods, orders may require additional days to be processed before they are shipped.

Once your order has been shipped, you will be provided with a tracking number via the email address you used to order.

Please check your spam folder if your order is marked as ‘complete’ but you haven’t received your tracking number.

Shipping to the United States

Standard Shipping

  • FREE standard shipping to the US on any order above USD100
  • Standard shipping – 7 business days* approximately – USD9.95

 

Shipping to Australia

Please visit our local Australian website here.

 

* Delivery times are estimates only and can vary depending on your location, distance from metro area, busy sales periods, natural disasters and pandemics, delays caused by shipping couriers, credit card verification processes, customs holds and any other delay outside of our control.

Please note we do not ship to freight forwarding addresses.

Please note that for all shipments, we are not responsible for lost or stolen packages.

Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, Love Locs assumes no responsibility. We will work to get the package to you, though an address error can incur a turnaround time of up to 3 weeks.

 

When will my order be sent?

As items are made in small batches, Love Locs Natural make every effort to ensure that product(s) ordered and paid for are dispatched within 4 business days.

During busy sale periods orders may require additional days to be processed before they are shipped. Orders placed on a weekend or a public holiday will be processed the next business day. If you have any concerns or questions regarding your order please contact customer service or phone us on +614 03 675 398.

 

International taxes and duties

Please note that the price you pay for your order online with us does not include possible taxes and duties which may be applied by customs authorities when your parcel is received into your country. This is a separate charge and is unrelated to us. The knowledge and payment of taxes and duties are the customer’s responsibility.

When international orders reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Love Locs Natural takes no responsibility for any possible duties and taxes which may be applied by customs in the country where delivery is made rests with you. The knowledge and payment for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. You should look these up before purchasing if you are worried about these additional costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, please contact your local customs office for further information regarding taxes and duties. Love Locs Natural are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters, missed delivery or delivery company strikes, etc.

If you reject a parcel due to customs duties or taxes, you, the customer, will bear the cost of the original shipping fee paid by Love Locs Natural and any costs associated with the return of the rejected parcel back to Love Locs Natural.

 

Custom holds

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us via our Contact Us page and we will investigate your delivery on your behalf.

 

Out of stock

If once you have placed your order online, an item(s) in your order is no longer available, we will advise you via email and give you the option to refund the cost of the item(s), offer you an exchange for another item, or provide you with an in store credit.

 

Shipping delays

PLEASE NOTE THAT THERE WILL BE DELAYS DUE TO THE CURRENT COVID-19 GLOBAL SITUATION. PLEASE EXPECT AND PREPARE FOR FOR SUCH DELAYS DELAYS. PLEASE NOTE ONCE THE PARCEL IS IN THE POSTAL NETWORK WE ARE UNABLE TO PROVIDE YOU WITH A REFUND UNLESS THE ITEM IS FAULTY OR DAMAGED WHEN IT IS RECEIVED BY YOU. WE ARE HERE TO ASSIST AND WILL KEEP YOU UPDATED. 

Due to the huge response we receive during sale and promotional periods, there are times where we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during these sale times, as well as any public holidays when our dispatch centre is closed.

Love Locs Natural is unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters, epidemics, lockdowns, delivery company strikes, etc, postal service delays or Customs handling times. Timeframes are approximates. Delivery times are estimates only and can vary depending on your location, distance from metro area, busy sales periods, natural disasters and pandemics, delays caused by shipping couriers, credit card verification processes, customs holds & any other delay outside of our control.

 

Order cancellation

If your order has been dispatched and/or a tracking number allocated, unfortunately we are unable to cancel your order.

Please check that your billing and shipping address details are accurate before submitting your order. Changes to your address details and/or delivery instructions must be communicated to Love Locs Natural via [email protected] within 24 hours of you placing the order. Please check that your billing and shipping address details are accurate before submitting your order.

Love Locs Natural can cancel your order once you, the buyer, has submitted the order within 24 hours of you placing the order if we have reasonable grounds to suspect that your order on our website is fraudulent.

 

Wrong address supplied by customer

Where the customer has supplied the wrong address to Love Locs Natural, Love Locs accept no liability or responsibility for any product once the product has been delivered (demonstrated via tracking number by the Postal Carrier) to your nominated address. A $10 fee will apply to resend your items once we receive the original parcel back via courier.

 

Unclaimed parcels

If your package is unclaimed and is returned back to us or you would like a refund for change of mind, any refund will be minus the original cost of shipping to you, any shipping costs charged to us by the courier to return the parcel back to us and any restock fee, which will not be refunded. A $10 fee will be charged to resend any items to you if they are returned to us.