Orders are usually shipped from Australia within 2 business days from purchase date.

Once your order has been shipped, you will be provided with a tracking number via the email address you used to order.

Worldwide Shipping

Shipping to the United States & Canada

STANDARD SHIPPING

  • FREE standard shipping to the US & Canada on any order above USD100
  • Standard shipping – 21-28 business days (due to the cancellation of many international flights and country-specific restrictions, overseas transit times have been delayed.) – USD9.95

DHL EXPRESS SHIPPING

  • FREE DHL express shipping to the US & Canada on any order above USD150
  • DHL Express shipping – 2-4 business days – USD24.95

 

Shipping to the United Kingdom & Europe

STANDARD SHIPPING

  • FREE standard shipping to the UK & Europe on any order above USD100
  • Standard shipping – 21-28 business days (due to the cancellation of many international flights and country-specific restrictions, overseas transit times have be delayed.) – USD19.95

DHL EXPRESS SHIPPING

  • FREE DHL express shipping to the UK & Europe on any order above USD150
  • DHL Express shipping – 2-4 business days – USD39.95

 

Shipping to Asia

STANDARD SHIPPING

  • FREE standard shipping to Asia on any order above USD100
  • Standard shipping – 21-28 business days (due to the cancellation of many international flights and country-specific restrictions, overseas transit times have be delayed.) – USD19.95

DHL EXPRESS SHIPPING

  • FREE DHL express shipping to Asia on any order above USD150
  • DHL Express shipping – 2-4 business days – USD24.95

 

Shipping to Africa, Caribbean & the rest of the world

STANDARD SHIPPING

  • FREE standard shipping on any order above USD100
  • Standard shipping – 21-28 business days (due to the cancellation of many international flights and country-specific restrictions, overseas transit times have be delayed.) – USD39.95

DHL EXPRESS SHIPPING

  • FREE express shipping on any order above USD150
  • Express shipping – 4-5 business days – USD59.95

 

Shipping to Australia

STANDARD SHIPPING

  • FREE standard shipping within Australia on any order above USD100
  • Standard shipping – 2-5 business days – USD14.95

DHL EXPRESS SHIPPING

  • FREE DHL express shipping within Australia on any order above USD150
  • DHL Express shipping – 2-4 business days – USD24.95

 

Shipping to New Zealand

STANDARD SHIPPING

  • FREE standard shipping within Australia on any order above USD100
  • Standard shipping – 2-5 business days – USD12.95

DHL EXPRESS SHIPPING

  • FREE DHL express shipping to New Zealand on any order above USD150
  • DHL Express shipping – 2-4 business days – USD24.95

 

Please note that for all shipments, we are not responsible for lost or stolen packages.

Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, Love Locs assumes no responsibility. We will work to get the package to you, though an address error can incur a turnaround time of up to 3 weeks.

Customs and import duties

All customs, taxes, import duties, brokerage fees, or any additional charges depending on the country of destination is the customer’s responsibility. We do not charge these fees nor is it included in our product costs, and goes to your government.

Customs and import duties vary for each country, so we are not able to provide any estimated cost.

We recommend you to contact your customs office to know more information before placing an order.

Because duties and taxes are collected by the government in the country where the goods are received, we do not reimburse for these expenses. If your package is unclaimed and is returned back to us, shipping fees and taxes will not be refunded.

Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.

Exchanges and returns

Your 100% satisfaction is important to us. This is why we offer a 30 day return guarantee.

Change of mind

If you decide you don’t want the product(s) anymore, we will accept a return within 30 days. The product(s) must be in its (their) original unused condition.

Please email us at info@lovelocsnatural.com with your order number within 30 days of receiving the item(s) and we will provide you with the return address.

You will receive an email confirmation once your return has been processed. Once your return/exchange has been received by Love Locs, please allow 2-3 business days to process the refund and around 10 working days for the refund amount to appear in your bank account after we have processed your return.

Please note that the customer is responsible for return shipping charges where there is a change of mind.

Because duties and taxes are collected by the government in the country where the goods are received, we do not reimburse for these expenses.

Faulty, damaged or incorrect product(s)

If you have received damaged, faulty or incorrect item(s) purchased from Lovelocsnatural.com, please email us at info@lovelocsnatural.com within 2 days from the time you received the order.

Please include a photo of the item you received along with its packaging and freebies (if any).

We will send you a replacement at no extra cost to you, give you a store credit, or provide you with a refund.

In case of faulty, damaged or incorrect product(s), we will be responsible for the cost of shipping the new exchanged product(s) to you from our warehouse.

Refund payments for incorrect, faulty, or damaged item(s) will be made for the amount on the original purchase receipt.

Because duties and taxes are collected by the government in the country where the goods are received, we do not reimburse for these expenses.

Allergies

Love Locs is not liable for any individual reaction to any particular ingredient. Please read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs.